Frequently
asked questions
Sublime is an analytics platform designed for companies with repetitive sales model (especially Direct-to-Consumer brands). Sublime provides data & insights to all teams within the company to support daily decision making.
Companies with repetitive sales model such as Direct-to-Consumer Brands or SaaS. Some of the brands using Sublime include: ProperGood, PsiBufet, Baselinker etc.
Sublime integrates multiple data solutions (dashboards, data exploration, data integration, testing and other) in one tool. This allows companies to focus on core business analysis instead of deploying and managing a complex stack of analytics tools.
Sublime comes in three different plans to match different stages of analytical maturity. Our Starter plan is ideal for companies that generate around $50k in monthly revenue or manage a monthly marketing budget of $15k.
Feel free to contact us through this form [link]
Our Starter plan starts at $199 per month plus variable fee that is based on your actual revenue that is reported in Sublime. On average a customer on a Starter plan pays around $450 per month. You can estimate your costs with our calculator [link]
We take no ownership of the data processed in Sublime. We act as a data processor and for that we sign a separate, GDPR-compliant agreement. All of the data is owned by our customers.
Our pricing model is not based on the number of licences. So you can add as many users as you wish.
We will stop populating existing tables and reports with new data. All the data that has been collected up to that point will be transferred to a data warehouse of your choice.
The implementation process largely depends on your current system setup and how specific your analytical needs are. It usually varies between 1-6 weeks.
Sublime is designed for businesses supported by the analytics department or embedded analysts. However if you do not employ / cooperate with analysts yet, we can offer you the support of our analytics team.
Yes, our analysts can help you design a tagging strategy and support the implementation process alongside your web developers. When your tagging is set up we can monitor if all tags are firing properly.
Yes, we can support you both in new GA4 deployments or migration from Universal Analytics.
You can integrate as many accounts as you wish. If you have multiple i.e. Google Ads accounts we can connect them all and let you analyse metrics for each account separately or combined.
Yes, we support a wide range of connecting methods. Let us know what integration you’d need using this form [link].
Yes, in Sublime Growth & Enterprise plans you have full access to dashboards and metric definitions. Using a drag & drop interface you can build new charts and reports. With SQL you can customize existing or add new metrics.
For instance:
- you can freely explore your data using drag & drop interface and over 40 different visualizations,
- you can directly query raw data using SQL Lab,
- you can export your data to CSV or Excel,
- You can export charts to PDF to include in your presentations,
- soon we will add the option to set mailing alerts or scheduled reports.
Yes, you can quickly point to a Google Drive GSheet to include it in reports or calculations. You can also upload an Excel file or simply point to your database in MSSQL, MySQL or Postgres.
By default we refresh data once per day as this covers most of the reporting needs and is cost-efficient. However if needed Sublime can process the data multiple times per day.
Yes, we have an internal analytics team that can help you crunch your data and deliver insights and reports. We offer hour-based models for analytics support.
