From orders
to LTV
FEATURES
MARKETING BUILT ON DATA
Retention is calculated for any cohort and segment combination.
Sublime lets you analyze when and how often customers return, across any cohort or segment you define.
You can explore how specific products, discount strategies, or acquisition channels impact retention over time and compare patterns between different types of customers.
Whether you’re evaluating new vs. returning buyers, loyalty program participants or customers acquired during a specific campaign – retention becomes measurable, flexible, and actionable
Lifetime Value by customer segment.
With full control over segmentation, you can analyze LTV for any group – based on product, acquisition channel or discount level, coupon code, black friday.
This helps uncover hidden value in niche audiences and prioritize efforts where they matter most.
It’s a powerful way to align marketing, product and CRM around the same data.
Profit-based LTV (Margin II)
You can include discounts, returns, payment costs, fulfilment costs and product margins to calculate contribution margin per user or segment.
This shows who’s really profitable and prevents false positives in performance..
Customer segments activated in marketing platforms.
Sublime makes segmentation actionable – you don’t just analyze, you execute.
High-value or churn-risk users can be exported directly into your marketing stack for targeting, automation or lookalikes.
It’s a seamless bridge between analytics and activation, closing the loop faster.
All your key integrations in one place
At Sublime, we use the CAPI Booster feature to recover transactions that weren’t always captured by Meta tracking. This mechanism allows our marketing campaigns to optimize based on a complete set of data, significantly improving their effectiveness. It enables us to allocate marketing budgets more efficiently and directly supports the growth of our business.
Oskar Lipiński
Co-owner & E-commerce Director at DAAG
At Coffee & Sons, we needed a consolidated view of our key business metrics to quickly grasp the overall performance of the company. Together with the Sublime team, we created a KPI Dashboard that has become the natural starting point for our daily analyses.
For management, it’s a particularly practical tool — during meetings we have all the key numbers at hand and can immediately verify results and assumptions. And when we need to dive deeper, we simply turn to more detailed dashboards. This solution saves time, brings order to our data workflow, and gives us confidence to make decisions based on facts.
Grzegorz Czechowicz
Head of E-Commerce at Coffee and Sons
We’ve been using Sublime for over a year and for our e-commerce team it’s been a breakthrough in working with data. We gained a single, consistent source of truth about customer behavior and campaign effectiveness, which allows us to draw conclusions faster and make better decisions.
The platform connects acquisition, sales and retention in clear reports that support our daily work and growth planning.
With Sublime, we operate with much more confidence and can focus on business development instead of struggling with data. This solution gives us the certainty that we’re investing our budget where it brings the greatest value.
Zbigniew Iwański
Head of E-Commerce at Coffeedesk
The Sublime Analytics Platform enabled our organization to integrate data from multiple systems, which significantly simplified analytics and reporting. Access to ready-made analyses of LTV, retention, and campaign effectiveness shortened the time needed to prepare reports.
Particularly valuable is the rich set of ready-made dashboards – from Customer Insights, through the Sales Dashboard and key KPI indicators, to RFM segmentation and attribution analyses.
Thanks to this, teams have a quick overview of the most important data. As a result, we draw conclusions faster and make decisions based on solid analysis.
Grzegorz Grochowski
E-Commerce Specialist at HDRÈY
The Sublime team is a partner that truly understands our needs. Their speed is impressive – both in automating processes and responding to our day-to-day requests.
The reports they’ve built are incredibly clear and intuitive, allowing us to make the right decisions quickly. It’s a collaboration that genuinely improves our efficiency and saves us time.
Daniel Ładno
Search Lead at L'Oréal Polska
Sublime has truly changed the way we work day to day. Instead of wasting time manually stitching reports from different systems and resolving discrepancies between teams, we now have one consistent source of truth.
It was a fundamental change – less frustration, more time for real analysis and decision-making. We finally started acting like a data-driven company. I haven’t seen any other solution this comprehensive for e-commerce on the Polish market.
Mateusz Makulec
E-Commerce Manager at Veoli Botanica
